Delete your account

Last updated August 2026

If you no longer have the app

Write to info@cybexinnovation.com from the email address you signed in with, with the subject Delete my Pulsekin account. We reply from the same address to confirm, and delete the account within 30 days — usually within a few working days.

We ask you to write from the address on the account because it is the only thing that proves it is yours. We will never delete an account on the say-so of a third party.

What is deleted

• Your user record and email address
• Every profile you own, and every reading, tag, note, reminder, and medication log in them
• Every share you granted, so nobody keeps access to your records
• Every invitation you sent that was never accepted
• Push notification tokens for your devices

All of it is removed outright. There is no archived copy to restore.

What is kept, and why

• Readings on your own phone. Deleting the account clears our servers, not your device. Pulsekin keeps working offline with your history intact. To erase that too, use Settings → Data → Erase everything on this device, or simply uninstall the app.
• A record that a deletion happened. We keep a dated note that an account was deleted, with no name, address, or health data in it. It exists so we can show a regulator that deletions are honoured.
• Purchases. A subscription is held by Apple or Google, not by us. Deleting your Pulsekin account does not cancel it — do that in your App Store or Google Play account, or you will keep being charged.

Questions

info@cybexinnovation.com. See also our privacy policy.